Refund policy
At Madstyle Vintage, we specialize in carefully selected vintage, antique, and collectible pieces. Because many of our items are one of a kind, we encourage every customer to review the product description, dimensions, and photographs before placing an order.
30-Day Return Policy
We accept return requests within 30 days of the delivery date.
Return requests submitted after 30 days from the delivery date are not eligible for a refund.
Vintage & Antique Items
Many products available at Madstyle Vintage are vintage or antique pieces that naturally show signs of age, including light wear, patina, variations in finish, or other characteristics developed over time.
These details reflect the history and authenticity of each item and are not considered manufacturing defects.
We carefully inspect, photograph, and describe every product so you can shop with confidence.
Return Eligibility
To qualify for a return, the item must:
• Be returned within 30 days of delivery
• Be in the same condition in which it was received
• Include all original parts or accessories, when applicable
• Be packaged securely for safe return shipping
Items Not Eligible For Return
The following items cannot be returned:
• Final sale items
• Clearance items
• Gift cards
• Personalized or custom-made products
• Items damaged after delivery
• Returns sent without prior approval
Damaged Or Incorrect Orders
If your order arrives damaged during shipping or you receive an incorrect item, please contact us within 72 hours of delivery.
Please include:
• Your order number
• Photos of the item
• Photos of the shipping package
• A brief description of the issue
Our team will review the information and work with you to resolve the issue as quickly as possible.
How To Request A Return
To request a return, please contact our customer support team with:
• Your order number
• The item you would like to return
• The reason for the return
If your request is approved, we will provide complete return instructions.
Free Return Shipping
We offer free return shipping within the United States for approved returns.
Please ensure the item is packaged carefully to help prevent damage during transit.
Refunds
Once your returned item has been received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method used during checkout.
Refund Processing Time
Refunds are typically processed within 7 business days after the returned item has been inspected and approved.
Depending on your financial institution, additional processing time may be required before the refund appears in your account.
Order Cancellations
Orders may be canceled for a full refund before they have been shipped.
Orders that have already been shipped are covered by this Return & Refund Policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Phone: +1 325-657-9280
Email: support@madstylevintage.shop
Address: 129 S Chadbourne St, San Angelo, TX 76903, United States
Business Hour: Tue – Sat: 11:00 AM – 6:30 PM